If you have purchased a map via and in-app purchase, and it did not download then you can simply go to the Manage Maps section in our app and click on the map again. The system will recognise that you already purchased the Namibia guide and it will try to download again.

Alternatively, follow these steps in order to rectify this:

The first step is to verify that the purchase was successful, i.e. did you get confirmation from Apple/Google that you bought these in-app purchases.

We suggest you restart your device, make sure you are on a good internet connection (file downloads are big).

Then open the app and go to the menu where you buy maps. At the bottom of this window there is a Restore Purchases button. Click this to restart the downloads. They will take a while to download and your internet connection should not be interrupted.

The files are quite big so you need to be on a good internet connection to download these. The downloads are also direct from Apple/Google severs so we cannot say if they are up or down from our side.