We do suggest that you try and download and install our app using a strong internet connection, and possibly over WIFI.

Apple is also restricting the download of apps in the App Store to 150Mb over a data connection. Some users are reporting download issues via an MTN sim card too.

If you receive the following sort of error or any other error when trying to install the high definition map or guide on the in-app purchase option – please see solutions below:

(Note: if you are using a HUAWEI device, then please see right below of this FAQ item for HUAWEI device solution).

Error encountered on Tracks4Africa Guide App.

Device:{“available”:true,”platform”:”Android”,”version”:”6.0.1″,”uuid”:”70a4687d01f10e26″,”cordova”:”4.1.1″,”model”:”E5823″,”manufacturer”:”Sony”}

Error:{“code”:3,”source”:”https://tracks4africa.co.za/google/delivery/download/6279f6ff20194739aaec8567e34a0c1d/“,”target”:”file:///data/user/0/za.co.tracks4africa.guide.hybrid/databases/angola_to_mozambique.zip”,”http_status”:200,”body”:null,”exception”:”unexpected end of stream”}

SOLUTION:

Please try and download the map again using a strong internet connection. Please note that the size for the maps are big and could take a bit long. Wifi could result in a weak internet connection.

First try this:

Whilst ensuring you have a good internet connection, please EXIT our APP as follows: (ie. its important that you exit it correctly):

• Under MENU – choose EXIT APPLICATION.

And then try to download the guide/s again.

Secondly, if this did not work, then try this please:

Before trying to download the guide/s again please follow the below steps to uninstall the guide/s that could be partially downloaded.

Go to:

➢  Menu

➢  Settings

➢  Guides

➢  Then select the guides to be uninstalled

Then:

• Under MENU – choose EXIT APPLICATION.

Then open and try to re-install your guide/s.

Thirdly, check if its a network/internet issue:

If your download is failing when for example using an MTN sim card for internet connection, then switch over to your Wifi network. Or if its failing over a WIFI connection, then switch over to a sim card connection.

If still unsuccessful:

If you tried all of these options and your are still unsuccesful, please contact us.

Also please note: The downloads are also direct from Apple/Google severs so we cannot say if they are up or down from our side.

HUAWEI device solution

This seems to be a general problem on some Huawei phones – The Download Progress Bar does not move, but the guide/s is probably downloading in the background. The customer is advised to try and do the download again when there is a very good internet connection available. The customer should then just leave the phone and not be too bothered by the fact that that progress bar is not moving. This should sort out the problem.