Please browse through our FAQ’s on this page for possible scenarios and solutions in this regard.

A couple of users (on certain HTC, Huawei or Sony phones) have had problems downloading or installing our maps.

Error Logging via our APP, will give us some insight on what exactly is happening on our APP on your phone.

You may see a popup with information about the error, and an option to share that error information with us. This error email will also contain information about exactly what device and what version of android you are using, and it will be emailed to our support staff.

Please ensure that you have a STRONG INTERNET CONNECTION and SUFFICIENT STORAGE SPACE on your device as well when trying to download and install our APP.

Apple is restricting the download of apps and in-app purchases in the App Store to 150Mb over a data connection. Therefore we suggest you try and use a strong internet connection and rather a WIFI connection if possible.